A challenge to build the professional profile of the public manager in Perú [Un desafío para construir el perfil profesional del gestor público en Perú]

Abstract

The objective of the research was to analyze the profile of the public manager in Peru. Methodology: Qualitative approach, case study. The population consisted of 6 participants who are public managers in the education sector from different hierarchical levels, who agreed to participate voluntarily. An interview with in-depth open-ended questions was conducted. The results: the participants expressed that the public manager leader who manages must maintain communication and consensus with argumentation, reflecting on work performance to achieve objectives and efficiency. Likewise, most managers indicated that they are not evaluated through performance evaluation instruments or rubrics. However, what is perceived periodically is that the fulfillment of commitments and goals to be achieved annually is evaluated. On the other hand, they share the idea that feedback is important to identify and solve some work situations that limit management. It is concluded that the profile of public managers of high pedagogical positions in the educational sector lacks an evaluation with validated instruments. In view of this situation, it is necessary to socialize the evaluation rubrics with the managers. It should be noted that, in practice, it is perceived that job performance is being evaluated by goals and objectives. Pedagogical specialists maintain the need to strengthen general competencies in the labor field, not only at the beginning of their entry and at the end of their appointment, but to do so continuously, with emphasis on sustaining a highly competent management that raises the quality of the services provided in the educational sector.