Perception of Internal Communication in the District Municipality of Yauca, Province of Caraveli, Arequipa, 2020 [Percepción de la Comunicación Interna en la Municipalidad Distrital de Yauca, Provincia de Caraveli, Arequipa, 2020]

Abstract

The objective of the research was to know some factors that are directly related to the internal communication District Municipality of Yauca, Caraveli province, Arequipa. Among the main results, the predisposition to dialogue is a fundamental factor of internal dialogue, finding that 53.3% agree and totally agree, 20.0% neither agree nor disagree, another 20.0% disagree, and a 6.7% disagree with the existence of the dialogue. Interpersonal communication constitutes a dimension through which our condition as people is reaffirmed, it was found that 80% agree and totally agree, 13.3% neither agree nor disagree, and 6.7% disagree with this interpersonal communication. The development of empathy is the ability to understand a person's feelings and emotions, 40% agree and totally agree, 26.7% expressed that they neither agree nor disagree, 33.3% answered that they disagree and totally agree disagreement with the development of empathy. Reaching the conclusion that internal communication is an important strategic factor in the social sphere and in organizations, because its application and the management of institutional information can adequately transmit to employees and make them aware of the objectives, strategic values, institutional policies, the business philosophy, aspects that are the essence of the organization.